confabulation

Some things just make a person wanta see bad things happen to a company that screws over a customer…

Case in point…
Comcast customer gets $931 bill after Ike

Just when Clemons thought it couldn’t get any worse than moldy furniture, she got a bill for $931.72. She says it was like adding insult to injury.

“With all the devastation and everything going on I thought it was over the top, just too much,” she said.

It’s her first Comcast Cable bill since Hurricane Ike flooded her Galveston home more than five weeks ago. There’s a $66 credit for not having phone service, but also a $1,000 charge for not returning her DVR, modem and other equipment.

She thought she could straighten it out with a phone call, she was wrong.

“She told me basically we were responsible for that equipment,” Clemons told us.

Comcast told us the same thing, because Cheryl and her husband did not dig through their dirty debris pile to retrieve the equipment and return it.

“That was far down on my list of priorities,” she said.

Now she’s responsible. She should file the loss with her insurance provider and Comcast promises to give customers, “plenty of time, over 90 days, to be reimbursed before restitution needs to be made.”

Cheryl and her husband rented their home. They have renter’s insurance but she says it won’t cover the Comcast equipment.

My question is why is a big company like Comcast have it’s equipment insured against an “Act Of God“, I bet that the car rental companies have their vehicles insured…

If I had that predicament I would tell Comcast to go piss up a rope and find another way to get cable TV , like DirectTV orr Dish and maybe the new service from At&T.


Collection Agencies now after Comcast Subscribers in Galveston

This entry was posted on Wednesday, October 22nd, 2008 at 7:57 pm and is filed under Outrageous. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.